Shipping and returns
Shipping: what to know before a card leaves your hands.
Submitting a list is not an instruction to ship. We arrange shipping only after you accept at least one card and provide the required details.
Sending cards to us
- Wait for your reviewed offer
- Choose which cards you want to sell
- Provide your shipping and payment details through the private link
- Wait for us to confirm shipping availability for the order
- Use the free prepaid DHL label with tracking and our packing instructions
- When packaged correctly according to our instructions, the shipment is insured for the full card value up to €25,000
- If a shipment is split into several parcels, each parcel gets its own label
Pack the shipment safely
Use a strong outer package, suitable inner packaging and a secure closure. Insurance only applies if the shipment is packaged correctly according to our instructions; insufficient packaging can void the cover. For safety, larger or high-value shipments are split into several parcels. You then get a separate label for each parcel. Avoid any packaging that suggests the contents have a high value.
Inspection on arrival
We inspect each card against the claimed condition and attributes. Cards that match continue at the agreed price. If a card differs, we document the reason before asking you to make another decision.
If the condition differs
We can send a revised price with the reason for the change. You remain free to accept, counter, or decline that price through the same private link.
Return cost
If you decline or let a revised price expire, the legal buyer pays the complete tracked return cost. Nothing is deducted from your payout.
Payment timing
We pay within five business days once inspection is complete and every purchased or returned card in the shipment has been resolved.